Frequently Asked Questions

We primarily deal in antiques that are more than 100 years old, although we also offer vintage pieces and more recent collectibles when they have particular interest, quality, rarity, or artistic value.

In certain categories, particularly jewelry, you may find pieces dating from the 1980s or 1990s whose appeal is based less on their age than on their design, materials, maker, quality, or vintage character.

Our selection includes jewelry, silverware and metalwork, religious objects, watches and clocks, gramophones, cameras, militaria, books, and other collectibles. We do not impose a strict minimum age: each item is selected according to its quality, interest, condition, and value within its particular category.

As a general rule, we deal in first-class pieces in a very good state of preservation, aiming whenever possible to offer items in, or close to, museum condition. We prefer well-preserved, complete objects worthy of an important collection, and avoid excessively deteriorated pieces, heavily corroded metalwork, broken machines, or items requiring extensive restoration.

Our aim is to offer antiques that retain their presence, authenticity, and value while preserving the natural traces of their age and history.

Yes. All items published on our website are physically present in our shop and available for sale.

Once a piece is sold through our website or through any of the platforms we work with, we remove it from all other sales channels.

As all our pieces are unique, it is exceptionally possible that, during the brief interval between a sale and its removal from the other platforms, another person may also complete a purchase. In such a case, the piece will belong to the first buyer who completed the transaction.

All pieces are sold in accordance with their published descriptions and photographs. We guarantee the information contained in each listing, including age, dating, materials, marks, signatures, condition, and all other stated characteristics.

When we state that a piece is dated to a particular year, this is because it bears a date, inscription, or mark confirming it. When we use expressions such as “circa 1900” or “early 20th century,” we are providing an approximate date based on our examination of the piece.

If an item is vintage, incorporates a later component, is attributed to a particular maker, or has any feature requiring further explanation, we endeavor to state this clearly in its description.

We examine every piece individually. Depending on the type of object, its identification and dating may be based on hallmarks, signatures, inscriptions, manufacturers’ marks, materials, production techniques, style, construction, condition, and comparison with other documented examples.

In some cases, an exact date can be established because the piece is dated or bears clearly identifiable marks. In other cases, we indicate an approximate period when it is not possible to determine the precise year with complete certainty.

Everything stated in our descriptions can be supported by the visible characteristics of the piece, relevant catalogs, and our examination and research.

Yes. All photographs show the exact piece being offered for sale. We do not use stock images, nor do we retouch photographs to conceal defects or alter the object’s true appearance.

We only make adjustments to lighting, contrast, framing, or the background in order to show the piece more clearly.

Every antique has had a different history, and its small dents, scratches, marks, wear, and other signs of age remain visible in the photographs.

Yes. We endeavor to include enough photographs in every listing to show the piece from different angles, including its marks, details, signs of age, and any relevant defects.

However, if you need to see a detail that is not clearly shown, you may request additional photographs or videos. We can also send videos via WhatsApp.

Before requesting additional images, we recommend reviewing all the photographs in the listing, as we normally make every effort to show both the strengths and the imperfections of each piece.

Yes. When requested by the customer, we can provide a signed and stamped certificate of authenticity printed on imitation parchment paper.

In any event, we now routinely include one with more important antiques, particularly pieces valued at over €300.

The certificate includes identification of the piece, photographs, and its principal characteristics in accordance with the published description, providing the customer with a properly dated, cataloged, and certified record of the item.

Some pieces may have been cleaned, adjusted, serviced, or restored, either by us or at an earlier point in their history. This is common with antique objects, particularly gramophones, watches and clocks, furniture, silverware, and other items that have required maintenance over the years.

When an intervention is particularly relevant to understanding the condition of a piece, we endeavor to mention it in the description.

Mechanical objects are checked before being offered for sale, and any known defect or malfunction is disclosed. When we state that a piece is working, this means that it has been tested and is operating correctly at the time of sale.

Nevertheless, it remains an antique. Not only may the object itself be more than 100 years old, but so may its springs, gears, shafts, components, and internal mechanisms. Therefore, even when it is working perfectly at the time of sale, it is impossible to predict exactly when a fault might occur.

It is rather like buying a 1910 Ford Model T. The vehicle may run and drive correctly, but it is not intended to be used every day as an ordinary car. For this reason, antique mechanical objects should primarily be regarded as collectible and display pieces, even when they are in working order.

It is not common for these objects to break down, but should a problem arise, we are in contact with specialist professionals who may be able to assist with repair, adjustment, or restoration. Whenever possible, we will endeavor to advise the customer and help them find the most appropriate solution.

Our shop is located at:

Calle Juan Cabrero, 18, Local AA
50007 Zaragoza
Spain

You are welcome to visit us in person, although we recommend arranging a day and time in advance. On occasion, we may be out of the city, attending to business, or temporarily away from the premises.

By arranging your visit beforehand, we can make sure that we are available to welcome you and show you the pieces without being rushed.

Our usual opening hours are Monday to Thursday from 9:00 a.m. to 6:00 p.m. without interruption, and Friday from 9:00 a.m. to 2:00 p.m. We are closed on Saturdays and Sundays.

You can contact us by telephone, email, WhatsApp, or through the contact form on our website.

Telephone: +34 976 45 39 31
WhatsApp: +34 617 46 85 03
Email: info@antiguedades.es
Contact form: Contact us

You may also visit us in person at our shop in Zaragoza, preferably by arranging your visit in advance.

We accept payment by PayPal, bank card, bank transfer, and cash in our shop.

Card payments are processed securely through PayPal. You do not need to have a PayPal account in order to pay by bank card.

You may also pay by bank transfer. For purchases made in person, we accept cash payments within the limits established by current legislation.

Yes. When payment is to be made immediately, we can reserve a piece for a few days while the customer completes a bank transfer or the agreed payment.

When a customer wishes to reserve a piece and pay at a later date, we normally request a deposit of 20% of the price, although this percentage may vary depending on the value of the item. The deposit must be paid within the first seven days of the reservation.

We can also agree to installment payments over a usual maximum period of three months. The conditions and amount of each payment are agreed with the customer in advance.

Once payment has been completed, the item is shipped to the address provided by the customer. Until then, the piece remains reserved and safely in our custody at the shop.

Yes. Every purchase is supplied with its corresponding invoice.

When an order is placed, the platform may automatically generate and send an electronic document containing the transaction details.

In addition, we prepare the final invoice for the piece, dated and signed, and include a printed copy inside the package.

Yes. We ship to most countries worldwide and have extensive experience in the international shipment of antiques, jewelry, and collectibles.

Before shipping, we verify that the item can be legally transported to the destination country and that it is accepted by the carrier. Some pieces may require export permits, special customs documentation, or a specific packing and transportation method.

If shipment cannot be completed because of legal, customs, or transport restrictions, the customer will be informed and the corresponding refund will be issued.

Although we ship internationally to many countries, it is not always possible to send every type of item to every destination.

At present, we do not ship to Russia or Ukraine because of the political situation and existing restrictions.

We also do not ship antiques to Turkey, as its import regulations are particularly restrictive regarding used goods and antiques, which may be treated as second-hand merchandise. In our experience, Turkish import customs procedures can be extremely complex, with a significant risk of the package being held or returned.

Temporary restrictions may also apply to other countries because of conflicts, legislative changes, international sanctions, natural disasters, customs issues, or limitations imposed by transport companies.

Certain types of objects also require special treatment. Some carriers will not accept particular antiques, such as antique edged weapons, objects containing protected materials, or pieces that are especially large, fragile, or valuable.

Before accepting an international purchase, we examine the destination, the applicable legislation, and the transport conditions. If there is any important limitation, we inform the customer before shipment. If delivery cannot be completed because of restrictions in the destination country, the purchase amount will be refunded.

Most orders are prepared and leave our shop within 24 to 72 hours after payment has been confirmed.

Preparation time depends on the type of piece. Some objects require more complex packing, particularly when they are large, heavy, or delicate, such as gramophones and other mechanical items.

In the case of antique watches and clocks, we prefer to set them running again and test them for approximately 24 hours before shipment, as they normally remain stopped while displayed in the shop. This allows us to confirm that they are still operating correctly before packing them.

Once the package has been collected by the transport company, the usual delivery times are approximately:

Mainland Spain and Portugal: 24 to 48 hours.
Europe: 2 to 5 business days, although destinations farther from Spain may take up to approximately 7 days.
United States: 3 to 7 business days, although delivery may occasionally take longer.

These time frames may vary depending on the transport service selected, carrier delays, and any applicable customs procedures.

For shipments outside the European Union, an export permit may need to be obtained in advance. In such cases, the item is shipped once the relevant authorization has been granted.

Each piece is packed individually according to its materials, size, weight, fragility, and particular characteristics. An antique sword, a watch, a gramophone, and a porcelain object cannot all be packed in the same way.

Depending on the object, we use double boxes, bubble wrap, foam, expanded-polystyrene loose-fill packing material, cushioning materials, and internal reinforcements. Moving parts are secured, delicate areas receive specific protection, and, when appropriate, certain pieces are partially dismantled so that they can travel more safely.

For particularly large or heavy objects, we may use pallets, special crates, or adapted transport systems.

Our priority is always to ensure that the piece reaches its destination properly protected.

All our shipments include a tracking number that allows the package’s progress to be monitored until delivery.

Coverage conditions vary according to the transport company, destination, and nature of the item. Some companies apply specific limitations to antiques, jewelry, precious metals, and fragile objects.

For this reason, we select the transport service carefully and pay particular attention to the packing. We also monitor every shipment and personally handle any incident that may arise.

In the unlikely event that a piece arrives damaged, you should contact us as soon as possible and before attempting any handling or repair.

It is very important to retain the box, labels, and all packing materials, and to send us clear photographs of the exterior of the package, its interior, the protective materials used, and the piece itself. This documentation enables us to assess what happened and properly report the incident to the transport company.

Once the case has been reviewed, we will propose the most appropriate solution, which may involve collection of the piece, repair or restoration when reasonable, or the corresponding refund.

We recommend opening packages carefully and following any instructions enclosed with the shipment, especially in the case of antique, fragile, or partially dismantled objects. Damage caused after delivery by improper handling cannot be considered transport damage.

In order to send certain antiques outside the European Union, it is necessary to obtain an export permit in advance from the Spanish cultural heritage authorities.

The need for this authorization depends on the age, value, and nature of the piece, as well as the destination country. The shipment must also be accompanied by the relevant commercial and customs documentation.

We prepare and manage all this documentation so that the buyer does not have to complete any formalities in Spain.

As a general rule, this procedure mainly applies to antiques more than 100 years old that are being shipped outside the European Union.

However, each piece must be considered individually, as its value, category, materials, nature, and destination country may also be relevant.

Before shipment, we determine whether the piece requires authorization and proceed accordingly.

We take care of the entire process. Once the purchase has been completed, we submit the application to the Spanish cultural heritage authorities, prepare the documentation, pay the corresponding fees, and monitor the application.

The management of the application and payment of the fees are included, so the buyer does not need to complete any formalities or submit documents to the Spanish authorities.

We also keep the customer informed of the steps being taken and of any developments regarding the authorization.

The estimated processing time is approximately 2 to 6 weeks.

The application is normally submitted on the day of purchase, or as soon as we have all the necessary information. However, the committee responsible for examining these applications meets periodically, generally once a month.

For this reason, the waiting time depends largely on when the application is submitted in relation to the date of the next meeting.

This is an administrative time frame beyond our control, although we monitor the application and keep the buyer informed of any developments.

While the authorization is being processed, the piece remains reserved and carefully stored in our shop.

As soon as we receive the export permit, we prepare the final documentation and ship the item to the address provided by the buyer.

We inform the customer when the authorization has been granted and provide the tracking number as soon as the package has been collected by the transport company.

Export permits are normally granted. If the authorities were exceptionally to refuse permission, the purchase would be refunded accordingly.

Yes, whenever such charges are applicable in the destination country.

Import taxes, customs duties, VAT, customs clearance fees, and any other charges imposed by the authorities in the receiving country are the responsibility of the buyer.

These amounts are not included in the price of the piece or in the shipping cost, as they depend on the legislation and customs procedures of each country.

We pay the taxes, fees, and obligations applicable to us in Spain, while the buyer is responsible for any charges arising in their own country.

Yes. The buyer has 14 calendar days from receipt of the piece to notify us of their decision to return it.

The item must be returned in the same condition in which it was sent, together with all accessories, documentation, and certificate, where applicable, and using suitable packing to protect it during return transport.

Once the piece has been received and its condition has been checked, the corresponding refund will be issued.

To begin a return, simply contact us by telephone, email, or WhatsApp, and we will explain how to proceed.

More detailed information is available in our Guarantees and Returns section.

When a return is due to a change of mind by the buyer, the price of the piece and the cost of the initial standard delivery are refunded, while the cost of return shipping is the buyer’s responsibility.

The piece must be carefully packed and must arrive in the same condition in which it was sent. The refund is issued once the item has been received and its condition checked.

If the return is due to an error on our part, shipment of the wrong item, or a substantial discrepancy from the description, we will bear the corresponding costs.

We guarantee that every piece corresponds to the photographs and information published in its listing.

If, because of an error on our part, the item received is substantially different from its description or the wrong piece has been sent, you should notify us as soon as possible.

Once the error has been confirmed, we will arrange the return and bear both the initial shipping costs and the return shipping costs. After receiving the piece, we will issue the corresponding refund or send the correct item.

Joyería y Antigüedades Aznar, S.L.U. is a legally established company specializing in the sale of antiques and collectibles.

We have been selling antiques online since 2003 and have operated a physical shop since 2007. Every piece published on our website is physically present in our shop, can be examined in person, and corresponds to the photographs and descriptions shown.

Customers can contact us directly by telephone, email, WhatsApp, or in person.

Our work does not end when a sale is completed, but when the piece has arrived safely at its destination and the buyer is satisfied with the transaction.

Yes. You can read the feedback received on our eBay profile, where we sell under the username iberantiques.

These reviews were posted by genuine buyers and provide an insight into their experience with the pieces purchased, our descriptions, packing, shipping, and personal service.

Read reviews of iberantiques on eBay